Question 1

What size unit will I need?

Accepted Answer

We offer a range of different sized units at our three facilities. If you are unsure of what size is best for you give our friendly staff a call or head over to our Storage Calculator and let it do the calculating for you!

Question 2

How do I use the storage calculator?

Accepted Answer

Add all the belongings you are needing to keep safe, and the storage calculator will work out the best sized unit for you. It is great for suggesting the best way to pack your unit as well!

Question 3

How much is it to store?

Accepted Answer

Prices of storage units vary depending on the facility and size you are after. Check out each of our locations to see the prices of our units.

Question 4

Are your units powered?

Accepted Answer

Our sheds are not powered. This helps us to keep costs low and focus on providing secure and convenient storage for your belongings.

Question 5

How do I book a unit?

Accepted Answer

Booking online is quick and easy!

1. Click your desired location and select "Book Now".

2. Find the unit size you are after and enter the date you wish to move in. You can reserve a unit up to 7 days in advance of your desired move in date.

3. Enter your details for the contract, make payment and the unit is all yours!

We will contact you with further instructions for facility access. Alternatively, you can contact one of our friendly staff and we will assist you through the move in process.

Question 6

How long does it take to sign up?

Accepted Answer

We aim to provide the ultimate convenience with a simple 4-step sign up process which can be done online in minutes. However, we do require manual verification of your identity. This process helps us confirm that you are who you claim to be, protecting both you and our existing tenants from potential security issues. This may impact how quickly you can get storing with us, so we recommend planning ahead and allowing 24 hours.

Question 7

When can I access my unit?

Accepted Answer

You can access your unit at our Capalaba, Cleveland and Victoria Point Facilities anytime between 5:30am and 7:30pm, 7 days a week.

Question 8

What can I store in my unit?

Accepted Answer

You can store almost anything in your storage unit, however, there are certain restrictions. Prohibited items include, but are not limited to, living animals, perishables, flammable materials, firearms, toxic waste or anything illegal.

Question 9

Can you insure the contents of my storage unit?

Accepted Answer

Unfortunately, we do not offer insurance on the belongings you store in your unit. You may organise insurance for your belongings or store at your own risk or check if your existing home and contents insurance extends to stored items.

Question 10

How long can I store my belongings?

Accepted Answer

You can store with us for as long as you like! We have a 1-month minimum rental period which will automatically continue until you give is 14 days’ notice of vacation. Don’t worry, we will refund any remaining rent on your account providing you have stored past the minimum rental period and provide 14 days’ notice!

Question 11

How will my belongings be secured?

Accepted Answer

All facilities have CCTV footage and access control systems along with perimeter fencing and after-hours security monitoring to help keep your belongings safe! Your unit will be secured with a padlock, which is your responsibility to either provide or purchase from our box shop!

Question 12

Who can access my unit?

Accepted Answer

It is completely up to you who you give access to. Please note you are responsible for all individuals who you give access to.

Question 13

I have something being delivered to my storage unit; do you accept deliveries?

Accepted Answer

Unfortunately at this time we do not accept deliveries on behalf of our customers. If you would like to have something delivered to the storage unit you will have to arrange to meet the delivery driver at the facility or organise access.

Question 14

How can I pay for my unit?

Accepted Answer

To make it easy and convenient for you, we have a range of payment options. For online credit/debit card payments you can use our Manage Account function on our website. Alternatively you have the option to pay via EFT, BPAY, set up a direct debit or organise recurring credit/debit card transactions. Talk to our team for any assistance required with payments today!

Question 15

Do I need to give notice when I want to move out?

Accepted Answer

Yes please! We require 14 days’ written notice of vacation.

Question 16

Is there a staffed office at each site?

Accepted Answer

The Redland City Storage office is conveniently located in Cleveland if you require packing supplies or you would like to sign up or pay an invoice in person.

Question 17

Do you sell Boxes and Packing Supplies?

Accepted Answer

We sure do! Have a look at our box shop online or visit one of our office locations to see our supply of boxes and packing accessories.

Frequently Asked Questions